📄 Refund & Return Policy

We offer a 90-Day Money-Back Guarantee, which means you have 90 days from the date your order is delivered to request a return for a refund.

Eligibility for Returns

To be eligible for a return:

• Your return request must be submitted within 90 days of the delivery date.

• The item must be returned in good condition, including all original accessories and packaging whenever reasonably possible.

• You must provide a receipt or proof of purchase.

We reserve the right to request photographic evidence before authorizing a return.

How to Start a Return

To initiate a return, please contact us at info@neoplyz.com within the 90-day period.

If your return is approved, we will provide detailed return instructions, including the appropriate return address.

Returns sent without prior authorization will not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

If you arrange your own return shipment, we recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for return packages that are lost or damaged in transit before they are received by us.

If your item arrived damaged, defective, or you received the wrong item, please contact us as soon as possible. If the issue is confirmed, we will provide an appropriate solution, which may include a prepaid return label or reimbursement of reasonable return shipping costs.

Damages and Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and provide a resolution.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers, or plants)

• Custom or personalized products

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Gift cards

Sale items may be returned only if required by applicable law or if they arrive damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges. The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with applicable consumer protection laws.

To be eligible:

• The item must be unused, in its original condition, with tags and original packaging.

• Proof of purchase is required.

Unless otherwise required by law or unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

Refunds

Refunds will only be processed after the returned item has been received and inspected.

Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method within 10 business days after we receive and inspect the returned item.

• Original shipping charges are non-refundable unless the return is due to our error, such as a defective, damaged, or incorrect item.

• Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@neoplyz.com.