Refund policy

📄 Refund & Return Policy

We offer a 30-day return policy for defective, damaged, or incorrect items, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be defective, damaged, or incorrect.
  • The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

We reserve the right to request photographic evidence of the issue before authorizing a return.

How to Start a Return

To initiate a return, please contact us at info@neoplyz.com within the 30-day period.

If your return is approved, we will provide instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.

Return address:
[INSERT RETURN ADDRESS]

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Exchanges

We do not offer direct exchanges. The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible:

  • The item must be unused, in original condition, with tags and packaging.
  • Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved:

  • Refunds will be issued to your original payment method within 10 business days.
  • Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@neoplyz.com.