Shipping policy

Shipping Policy 

OVERVIEW

This Shipping Policy applies to all orders placed with NebulaNest.

By placing an order, you agree to the terms outlined below.

PROCESSING TIME

Orders are processed within 1–3 business days (excluding weekends and holidays).

Processing includes:

  • Order verification
  • Quality check
  • Packaging

We reserve the right to extend processing times during high demand periods, promotions, or due to unforeseen circumstances.

SHIPPING TIMES

Estimated delivery times vary depending on location:

  • United States: 5–12 business days
  • International: 7–20 business days

These are estimates only and not guaranteed.

Delays may occur due to:

  • Shipping carriers
  • Customs processing
  • Weather or force majeure events

SHIPPING COSTS

Shipping costs are calculated at checkout unless otherwise stated.

We may offer free shipping promotions at our discretion.

ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking information to update.

CUSTOMS, DUTIES & TAXES

International orders may be subject to:

  • Import duties
  • Taxes
  • Customs fees

These charges are not included in the product price or shipping cost.

The customer is solely responsible for all customs charges.

We are not responsible for delays caused by customs.

INCORRECT ADDRESS

It is the customer’s responsibility to ensure that all shipping information is correct.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost or delayed shipments
  • Reshipping may require an additional fee

LOST, STOLEN, OR DELAYED PACKAGES

Once an order is handed to the carrier, NebulaNest is not responsible for:

  • Lost packages
  • Stolen packages
  • Carrier delays

If your package is marked as delivered but not received:

  • You must contact the carrier directly
  • We may assist at our discretion but do not guarantee replacement or refund

SPLIT SHIPMENTS

Orders with multiple items may be shipped separately.

You may receive multiple tracking numbers.

FAILED DELIVERY / UNCLAIMED PACKAGES

If a package is returned due to:

  • Failed delivery attempts
  • Refusal to accept delivery
  • Unclaimed shipment

We reserve the right to:

  • Charge a reshipping fee
  • Deduct original shipping costs from any refund

DELIVERY ISSUES

You must contact us within 7 days of the expected delivery date if your order has not arrived.

Requests made after this period may not be eligible for investigation or compensation.

CHANGES & CANCELLATIONS

Orders cannot be modified or canceled once they have been processed.

Please review your order carefully before submitting.

CONTACT

For any shipping-related questions, contact us at:
info@neoplyz.com