Shipping policy
Shipping Policy
OVERVIEW
This Shipping Policy applies to all orders placed with NebulaNest.
By placing an order, you agree to the terms outlined below.
PROCESSING TIME
Orders are processed within 1–3 business days (excluding weekends and holidays).
Processing includes:
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Order verification
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Quality check
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Packaging
We reserve the right to extend processing times during high demand periods, promotions, or due to unforeseen circumstances.
SHIPPING TIMES
Estimated delivery times vary depending on location:
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United States: 5–12 business days
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International: 7–20 business days
These are estimates only and are not guaranteed.
Delays may occur due to:
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Shipping carriers
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Customs processing
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Weather or force majeure events
SHIPPING COSTS
Shipping costs are calculated at checkout unless otherwise stated.
We may offer free shipping promotions at our discretion.
ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update.
CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes, or customs fees.
These charges are not included in the product price or shipping cost.
The customer is solely responsible for any applicable customs charges.
We are not responsible for delays caused by customs authorities.
INCORRECT ADDRESS
It is the customer’s responsibility to ensure that all shipping information is correct and complete at the time of purchase.
If an incorrect or incomplete address is provided:
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We are not responsible for delayed or lost shipments
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Reshipping may require an additional fee
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped, delivery is handled by the carrier.
While we are not responsible for carrier delays or issues outside our control, we will make reasonable efforts to assist customers in locating lost or delayed shipments.
If your package is marked as delivered but you have not received it, we recommend that you first contact the shipping carrier to investigate the issue. We will also do our best to assist where possible.
SPLIT SHIPMENTS
Orders with multiple items may be shipped separately.
You may receive multiple tracking numbers.
FAILED DELIVERY / UNCLAIMED PACKAGES
If a package is returned due to:
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Failed delivery attempts
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Refusal to accept delivery
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Unclaimed shipment
We reserve the right to:
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Charge a reshipping fee
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Deduct original shipping costs from any refund, where permitted by applicable law
DELIVERY ISSUES
If your order has not arrived, you must contact us within 7 days after the latest estimated delivery date.
Requests made after this period may not be eligible for investigation or compensation.
CHANGES & CANCELLATIONS
Orders cannot be modified or canceled once they have been processed.
Please review your order carefully before submitting.
FORCE MAJEURE
We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, labor strikes, pandemics, customs inspections, carrier disruptions, government actions, or other force majeure events.
CONTACT
For any shipping-related questions, contact us at: